When it comes to email, many people fall into two camps, communications management: those who spend part of their day removing ads, unsubscribing from newsletters, and filtering their inbox to do j
Category: CUSTOMER SERVICE
Customer Service Vs Customer Support Vs Customer Success
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no shortage of jargon being used to describe the teams serving their custo
8 Best Customer Service Practices Every Company Should Adopt
The key to providing good customer service is easily and quickly building a good relationship with your customers. Understanding the customer, providing them with a positive experience, and thankin
Is Customer Service Still Important? On A Scale Of 1 To 10, It’s An 11
If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of con
Technical Support vs Customer Service: What’s the Difference?
Technical Support and Customer Service. These two terms are usually confused and lumped together. Some people go as far as using them interchangeably. However, these two terms could not be more dif
5 Ways To Improve Your Customer Service
The pace of technology is ever-quickening. Feel like your business is struggling to keep up? We do– It’s no secret that the online marketplace and popularity of e-readers have forever chang
What Is Customer Service and Why Is It So Important?
What’s your company’s most valuable asset? It may be your great product, supportive shareholders, or dedicated team that comes to mind. But you will certainly agree that without satisfied custo
What Is Customer Service, and What Makes It Excellent?
What Is Customer Service?Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this d